Frequently asked questions
Why does Lapawpaw choose natural crystals for its designs?
At Lapawpaw, we believe crystals carry the beauty of nature and the meaning of connection.
Each natural crystal is formed over time, creating unique colors, patterns, and textures — just like every relationship between humans and their pets is different.
Our designs use crystals as a symbol of love, companionship, and the unforgettable moments shared with our animal friends.
Rather than being just an accessory, each piece is created to represent a meaningful bond.
Is the pet necklace comfortable and suitable for my companion?
The Lapawpaw pet necklace is designed with your pet’s comfort in mind.
We believe every accessory worn by a beloved companion should be lightweight, gentle, and comfortable for everyday moments.
Please make sure to select the appropriate size and allow enough space for comfortable movement. We recommend supervising your pet when introducing any new accessory.
Your pet’s comfort and happiness always come first.
How do I choose the right size?
The Lapawpaw human bracelet is designed as a comfortable one-size style.
For the pet collar necklace, please measure your pet's neck or collar area before ordering to ensure the most comfortable fit.
We recommend leaving enough room for natural movement and comfort. Every pet is unique, so please refer to our size guide carefully before selecting the right option for your companion.
How should I care for my crystal jewelry?
Lapawpaw jewelry is crafted with natural crystals, and each stone is uniquely formed by nature with its own colors, patterns, and textures.
To help preserve the beauty of your crystal jewelry:
• Avoid strong impacts or dropping the jewelry, as natural crystals may be damaged by excessive force.
• Avoid prolonged exposure to water, perfumes, chemicals, or harsh substances.
• Remove your jewelry before activities that may cause heavy friction or impact.
• Store your jewelry in a soft, dry place when not wearing.
• Gently clean with a soft cloth when needed.